Dear TNB customers

We promise to process your personal and financial information safely, and save and protect it carefully and respectfully. That taken into consideration, you play an important role in protecting your personal and financial information, therefore, we present you herewith, with some security advice and guidelines regarding your banking information.

General Precautions

  • Do not, under any circumstance, reveal your user name and passwords for your TNB internet and mobile banking accounts
  • Do not leave your debit or credit cards unattended when using them at sales points
  • Make sure to obtain a copy of your receipts and store them safely
  • Do not forget your debit or credit cards after using ATM machines 
  • Cover your PIN number to protect it from getting lost or stolen
  • Do not allow anyone to stand close to you, or right behind you at ATM machines, while entering your PIN number
  • Do not forget your debit or credit cards at point of sales
  • Contact TNB immediately if your debit or credit card is stuck inside the ATM machine, by contacting TNB Digital Service Center at toll free number 1800111000 or via TNB WhatsApp account +970598555555
  • Report any suspicious activity, person or device near ATM machines
  • If you lose your debit or credit card, or suspect a fraudulent activity, contact TNB immediately. We can deactivate your card immediately so it can no longer be used. You can also deactivate your lost card instantly via TNB Internet and mobile banking, wherever you are, at any time 
  • The National Bank (TNB) will never ask you for:
    • Access information to your accounts, such as usernames, passwords and security questions information 
    • Your cards’ PIN numbers, cards’ expiration dates, CVV number (which is the last 3 digits of the security code on the back of your cards)
    • Transferring an amount of money to a secure bank account
    • Transferring any amount of money or moving money from your account to any bank account 

Choose a Strong Password
Make sure to assign a strong password for your Internet and Mobile banking accounts, and your debit or credit cards. Do not use the same password for your bank account and any other shopping sites or accounts.

Protect Your Bank Account Number
Do not let anyone see your account number from your debit or credit cards. When providing your account number via telephone, make sure it’s your bank and / or a merchant your trust. Beware of any messages you receive via e-mail, or telephone, or text messages, or social media platforms, etc., particularly parties that ask you to provide personal information or sites that ask you to click on suspicious links. 

Hide Your Account Information
 Consider requesting electronic bank statement, and making purchases online, to remove your sensitive banking information from any paper trail. It’s also a good idea to shred physical documents that contain personal sensitive information before getting rid of them.

Be Careful When Handling Your Receipts:
It is considered a good idea to compare your receipts with transactions on your bank statements to discover any fraudulent transactions. Do not throw away duplicated or old receipts, and only shred the receipts that you do not need. 

Secure Your Devices and Networks:
If you allow your browser to save your credit card number, it can be jeopardized. To prevent this, take into consideration disabling the autofill / auto save feature for each browser you use. 

Shop from Trusted Websites Only:
When shopping from the Internet, search for websites that contain “https” in their web address (s symbolizes secure) and the green lock symbol; also make sure the the URL includes the company’s correct name, and do not share your information unless you’re aware of how it will be used. 

Beware of Public Wi-Fi Networks:
Do not shop and / or conduct financial transactions, including checking your bank accounts using public Wi-Fi networks. These networks are public, and therefore, anyone can view your information easily. 

Check Your Account Continuously:
Checking your account continuously is highly important and can be done via TNB Internet and Mobile Banking. You can also request to receive a monthly electronic bank statement via TNB Internet and Mobile Banking, or by contacting us directly, and you will receive the monthly e-bank-statement to your e-mail address at the start of each month, including all transactions that happened on your account during that month.

Report Missing Cards and Suspicious Fraud Immediately
If you lose any of your debit or credit cards, or suspect a fraudulent activity, make sure to contact TNB immediately. We can deactivate your card immediately so it can no longer be used. You can also deactivate your lost card immediately via TNB Internet and Mobile Banking wherever you are, and at any time. 

Secure Your Personal Computer or Laptop Device 

  • Make sure to use a trustworthy device, and avoid using any public or shared computer or laptop device to conduct your financial and banking transactions
  • Install an Antivirus / Antimalware software on your computer and / or laptop devices for a higher protection against viruses and malicious software
  • Update your computer or laptop devices regularly, especially web browsers, operating system and antivirus / antimalware software 

Beware of Malicious Software and Applications
Do not download unknown and / or untrusted applications or software on your mobile and / or personal computer and / or laptop devices.

Beware of Fraudulent Phishing Sites
Make sure to carefully browse the website to ensure it’s the same website that you’re used to. You can check by opening a new window and visiting the main page of the site. If the site looks completely different, then you’re most probably dealing with a fraudulent website.

Beware of Phishing via Phone Calls
Do not provide any of your information via telephone calls, particularly if you do not recognize the caller. If you have any doubts regarding the phone call, terminate it immediately. Your debit and credit cards, bills, bank statements, etc. all include TNB customer service numbers, which you can use to identify whether the phone call is legit or not. 

Frauds will contact you:

  • Impersonating representatives of governmental entities, organizations and / or banking institutions. To confirm their identity and gain your trust, they will mention some of your public information that they’ve obtained from social media platforms
  • Trying to give you an impression that the issue at hand is urgent, and that you have missed the deadline and should take an immediate action
  • Using a threatening manner, such as threatening to cancel your permits, or closing your account
  • Convincing you to share secret information. Make sure to always be careful not to

Do not answer unknown or unexpected phone calls, and if you were informed that a strict action will be taken against your bank account, make sure to contact TNB Digital Service Center to confirm this action yourself. 

Make sure to not share any secret information, such as usernames, passwords, personal PIN number, 3-digits CVV number, or One Time Passwords (OTP) with anyone via telephone or any other communication channel. 

Beware of Phishing Messages
Do not respond to any request to share any personal or financial information with anyone. This information includes passwords, ID number or birth date. If you receive a message asking you persistently to share your information, or activate your account, or verify your ID by contacting a telephone number, or sharing this information via a website, do not respond and make sure to delete it immediately. This message may be a part of a fraudulent phishing operation by imposters with the objective of obtaining your secret account information and using it against you. 

Beware of Phishing E-mails
Always examine your e-mail contents carefully; fraudulent e-mails look like they have been sent from a legitimate source. However, you should still be able to determine whether the e-mail message is phishing, particularly if the e-mail requests access to secret information like usernames or passwords or bank account details and / or other secret information.  

  • Imposters will try to scare you by sending e-mail messages or SMS messages mentioning that:
    • your account, debit or credit card has been frozen or restricted
    • you cannot make any deposits or withdrawals from your account 
    • they need to document your account by obtaining your secret information such as your debit or credit card details or your personal identification number PIN
  • Imposters will try to pressure you to share your secret account information, by making you click on a link and / or making you share this information via a telephone call. Always remember that TNB will NEVER send you such e-mail or SMS messages.

Some Types of Fraud:

  • Fraud through advance fees: which is a common occurrence and is applied in a variety of forms and methods. However, the goal is always the same, which is to get you to pay fees in exchange for money that doesn’t exist or a large amount of cash or prizes or giveaways. Imposters who carry out this type of fraud are professionals who will present arguments that seem realistic and believable 
  • Personality Impersonators: which is using someone else’s personal information, without their authorization or consent, to commit a felony, a con, or fraudulent act against someone or a third party.
    This stolen information is used illegally to purchase goods or services by deception. Most of the impersonation operations are often related to financial or banking information; such as accessing the victim’s credit card, bank account or loans, opening a new credit card account in the victim’s name and then charging that account for new purchases and / or using this information to obtain a loan in the victim’s name
  • E-mail forwarding or money transfer fraud: Fraudsters will send you an e-mail from an e-mail address that is similar to the addresses of one of your business partners:
    • Informing you that there will be a change in their bank account number
    • Asking you to transfer money into a different account or IBAN number 
    • Changing the contact details in the e-mail to avoid any attempts of re-contact
  • Data Privacy Fraud: NEVER share financial information such as bank account details, credit card numbers, ATM PIN numbers, etc. Fraudsters will use every possible trick to:
    • Get you to share your financial information with them via e-mail or phone calls, or social media platforms
    • Send you malicious electronic links, which when clicking on them will download harmful content to your computer or laptop device
    • As you to download a certain application on your mobile device

Downloading the aforementioned content will lead to your data being stolen without your knowledge, and your information being misused in order to impersonate your identity, and thus obtain products or financial facilities. Therefore, you must be very careful and limit the information you share on social media platforms. 

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