The National Bank (“TNB”) has been named ‘Most Innovative Bank in Palestine’ at this year’s prestigious International Finance Magazine’s awards.
The National Bank received the accolade following two recent ground-breaking initiatives which set it apart from other banks in the region. In May/2018, TNB launched a digital service center, the first of its kind in the Middle East, allowing the bank’s existing and prospective customers to interact with customer service agents directly via social media such as Facebook Messenger, WhatsApp and instant messaging. Using the latest technology, TNB has digitized the customer experience, giving clients the ability to access personalized service from an agent through their preferred social media platform.
In addition to using innovation to enhance the customer experience, TNB led the way in March/2018 with its acquisition of a majority stake in the Palestine Islamic Bank (PIB). The transaction, the largest in the history of the Palestine Stock Exchange, was executed through the National Islamic Investment Company, a buy-out vehicle, established and led by TNB. The deal positions TNB as the second largest indigenous Palestinian banking group, with assets exceeding US$ 2 billion and customer deposits of over US$ 1.7 billion, thus providing TNB’s customers with a wider of products and services to choose from.
Receiving the award on behalf of TNB, General Manager, Mr Ahmad Hajhasan said:
“We are honoured that TNB’s pioneering work has once again been recognized by the industry experts at an international level.“At TNB we strive to lead the way by using innovation to give our customers the very best products and services available. Following the success of our digital service center we look forward to introducing more technology-driven solutions into the Palestinian market.”
The International Finance Magazine awards ceremony, held in Dubai, celebrates excellence in the financial sector and is attended by senior industry figures and high-level government officials from Asia, Africa and the Middle East.