PROTECTING YOUR BANKING INFORMATION (Your Security, Our Commitment)
At TNB, we take the security and confidentiality of your personal and financial information seriously. We maintain robust safeguards to protect your information and help keep your accounts secure. You can strengthen that protection by following the security measures set out below:
Secure Login Credentials
- Use strong, unique passwords for your accounts. Build each password with a combination of uppercase and lowercase letters, numbers, and special characters.
- Never share your password or one-time passcode with anyone. This includes anyone who claims to represent TNB.
- Change your passwords regularly and never use the same password for more than one account.
Enable Multifactor Authentication
- Whenever MFA is available, activate such to further protect your online banking accounts.
Protect Yourself from Phishing
- Exercise caution when you receive an email, text message, or phone call requesting your personal or banking information.
- Before entering your login credentials, verify that you are accessing the TNB's official website or official mobile banking application.
- Never click on any suspicious links or download attachments from untrusted sources.
Keep Your Device Secure
- Stay current on software updates and security patches for your PC, smartphone, and tablet.
- Use antivirus and anti-malware from a trusted provider for added protection against malware.
- Secure your devices with a PIN, password, fingerprint, or facial recognition.
Use Secure Networks for Online Banking
- When managing your accounts online, stay off public or unsecured Wi-Fi networks.
- Whenever you need to bank online, use a secure internet connection you trust.
Stay on Top of Your Accounts
- Regularly review your account balances and transaction activity for any irregularities.
- Promptly notify TNB of any unauthorized activity or suspicious transaction.
Protect Your Personal Information
- NEVER disclose sensitive account information, including your account number, PIN, passwords, or one-time passcodes (OTPs), through social media or to unauthorized persons.
- Securely dispose of any documents containing personal or financial information.
Use Only Official Banking Apps
- Download TNB's mobile banking app solely through verified marketplaces, including the Apple App Store and Google Play Store.
Log Out After Each Banking Session
- Log out of your online banking session at the end of each session, particularly when using a shared or publicly accessible device.
Report Suspicious Activity
- Should you believe that your account has been compromised or receive any suspicious message purporting to originate from the TNB, please contact the Bank immediately through its official, authorized customer service channels.
