Cardless Service

Cardless Service
In line with TNB’s vision to provide digitized banking services and solutions, TNB introduces “Cardless” – the first service of its kind in Palestine – that allows TNB customers to access ATM services without using their ATM card.
 
Now, TNB customers can complete the simple banking transactions facilitated by TNB’s ATM machines, such as balance inquiry, cash withdrawal, cash deposits via ATMs that allow deposits, mini bank statement request and money transfer between accounts, all without the need to use their card (in case the client forgets their card and / or need to use the ATM urgently without their card). 
 
Service Benefits: Through Cardless Service, TNB customers can:
  • Use TNB’s network of ATMs without the need of carrying the ATM card
  • Complete all banking transactions facilitated by ATM machines such as balance inquiry, cash withdrawal, cash deposit in ATMs that accept deposit, mini bank statement request and money transfer between customers’ accounts
Terms of using Cardless Service:
Any TNB client can activate this service by visiting the nearest branch, in order to make sure that the customer information registered with the bank is correct, especially the phone number.
 
How to use this service? 
After activating the service at your nearest branch, you should follow the steps below: 
  1. Look for the following icon on TNB’s ATM machines, which indicate that this service is available
  2. Press any of the ATM screen buttons to start
  3. Choose the appropriate language
  4. A screen will appear requesting the customer to enter his/her mobile number that is registered with TNB
  5. Press Confirm after confirming the number entered
  6. After matching the mobile number you entered with the number registered with TNB, you will receive a text message which includes a one-time code (OTC), which you have to enter on the screen
  7. After entering the correct code, choose the card that you wish to use in case you have more than one card
  8. Enter your card PIN 
  9. Now, you can complete all transactions available via TNB ATMs 
For further details about this service or if you have any inquires, contact our digital service center every day from 8:00 am to 11:00 pm through:
 
Live Chat on TNB Website www.tnb.ps through clicking on the chat icon that appears on the home page screen
Facebook Messenger: www.facebook.com/TNBPalestine
TNB WhatsApp: +970 598 555 555
Email: digitalsupport@tnb.ps
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