Our E-Services

Our dear clients, 

In order to ensure the highest standards of security while using our e-services, kindly pay attention to the following security tips:  

  • The National Bank and any of its employees will not ask you for any sensitive banking information through e-mail or SMS, such as your account number, bank card number, password for the online e-services system, and if you receive such requests, do not reply and please inform the bank immediately.
  • For safe use of the online banking service, please check the login link on the National Bank homepage:https://www.tnb.ps/
  • Through the main website above and after clicking on TNB Online, the website will transfer you to the bank's Online banking website: https://tcib.tnbonline.ps/TNBRetail/servletcontroller
  • Please always ensure that the incoming emails and websites are not fake, by looking at the website design, spelling, and having a padlock symbol on the left side at the beginning of the site name.
  • When you finish using the online banking service do not forget to sign out
  • If you believe that any of your security details have been compromised, please call our Call Center toll free number: 180011000 immediately to take action.
  • National Bank is not responsible for any loss resulting from your sharing (Disclosing) to your user IDs, passwords, cards, card numbers or PINs with anyone.

Important security tips:

  1. Update your browser:
    Update your web browser regularly, Microsoft Internet Explorer / Google Chrome / Mozilla Firefox (on Windows computers) or Safari (on Macs). It is a good idea to install an updated Web browser.
  2. Keep your software updated:
    Update the Windows computer in the Action Center in Windows 7. For Windows 10, the "Update and Security" link is located in the Windows Settings menu.
  3. Do not share private sensitive information over the Internet:
    What is the name of the university you went to? What is your favorite subject at school? What is your address? Your birthday? Your mobile number?
    All of this information is useful for people who want to steal your identity or access online banking, but if you use social networking sites like Facebook, Twitter, you can share your personal data excessively so you may want to think carefully about the information you put in your personal files On sites like this. It's a good idea to check your privacy settings on each site you use to make sure that only personal information is shared with people you trust.
  4. Care for sensitive paper statements:
    Fraudsters use paper documents for your accounts that contain personal details to capture you, such as receipts and bank statements. Fraudsters use many methods, such as searching garbage cans for these documents. You should take simple precautions to keep your data secure and safely dispose of these documents, such as shredding them before disposal.
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