Privacy Policy

Privacy Policy

At The National Bank we know that your privacy is of the utmost importance and recognize that you trust us with your personal and financial information. Our Online Privacy Policy has been designed to describe our confidentiality practices and principles in a format that is easy to navigate, read and understand. We pledge to treat your personal information with extreme care and respect.

Online Privacy Policy

This Online Privacy Policy describes how we treat information that is provided or collected through any of our online services, including the bank’s mobile applications and website (referred to as ApplicationsandServices, respectively). It also explains how we collect, use and share information based on user interactions with online advertisements, both on the Services and on online interfaces owned by third parties. The policy does not govern our privacy practices offline or with respect to information that is not provided or collected through the Services.

Types of The Information We Collect

Personal information that refers to the identification (whether directly or indirectly) of a particular individual, such as the information you provide on our forms, surveys, applications or similar online fields; examples of identification information may include your name, postal address, email address, telephone number, identification number, date of birth or account information. Your information is used only to provide you with high quality financial products and services.

How We Collect Your Information

We collect personal information from you or about you when you provide this information to us directly. For example, we may obtain personal details when you request information, products or services from us, register on ourServices or Applications, respond to surveys, contact customer support or otherwise interact with us. The information that we may collect will be in the form of:

  • Applications;
  • Personal information, such as your name, address, identification number, occupation, assets and income;
  • Account history including your account balance, payment records and credit card usage; and
  • Third party information (e.g. governmental, regulatory or credit agencies).

With Whom We Share Your Information

Information collected about our clients though our Services or Applications will not be transmitted without first obtaining the client's permission and detailing to the client how and where the data will be used. The National Bank will not share your personal information beyond the following parties:

  • The National Bank staff, branches and subsidiaries;
  • Regulators;
  • External auditors;
  • Third party service providers;
  • Agents acting on behalf of The National Bank; and
  • Third parties with authorized access to your information. Such parties are required to observe The National Bank’s confidentiality obligations.

Children’s Privacy

We do not use the Services to knowingly solicit data from, or market data to, children under the age of 13 without parental consent. We request that such individuals do not provide personal information through the Services.